SHIPPING & RETURNS
Shipping Policy
At Novra Shop, we are committed to delivering your order as quickly and safely as possible.
-
Processing Time: Orders are processed within 1–3 business days after payment has been successfully confirmed.
-
Shipping Time: Estimated delivery is 5–10 business days for the United Kingdom. Delivery times for other countries may vary depending on the destination.
-
Order Tracking: Once your order has been shipped, you will receive a confirmation email with a tracking number so you can monitor your delivery.
-
Shipping Costs: Shipping fees, if applicable, are calculated at checkout based on your location.
-
Delays: While we strive to meet estimated delivery times, unexpected delays caused by customs, weather, or shipping carriers may occasionally occur.
-
Incorrect Shipping Information: Please ensure your shipping address is accurate before completing your purchase. We are not responsible for delays or lost packages due to incorrect or incomplete addresses.
If you have any questions about your shipment, our customer support team is always available to assist you.
Shipping & Returns
We want you to shop with confidence at Novra Shop.
Shipping: Orders are processed within 1–3 business days and shipped with trusted carriers. Delivery times vary depending on your location, and tracking information will be provided once your order has been dispatched.
Returns: If you're not completely satisfied with your purchase, you may request a return within 30 days of receiving your order. Items must be unused, unworn, and returned in their original condition with all tags attached.
For any questions regarding shipping, returns, or exchanges, our customer support team is always happy to help.